Support Article

Multiple timezones not supported for one calendar error

SA-26595

Summary



After cloning one dev environment to another, various operations encounter an error.


Error Messages



** Multiple timezones not supported for one calendar


Steps to Reproduce

  1. Create a new case.
  2. Observe the timezone error in the Pega tracer.


Root Cause



Perusing the instance list of "Records > organization > calendar" shows two different instances of the calendar named USDefault, one of which has a TIME ZONE column value of Los Angeles and the other is New York.  This is disallowed.  All calendars of the same name need to have use the same time zone.

Resolution



Delete the calendars using the incorrect time zone. 

Published August 9, 2016

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