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Support Article

OOTB 'pxSessionTimer' not working as expected

SA-637

Summary



The Out of box pxSessionTimer section does not bring up the modal dialog and does not log the user off the system.

Error Messages



User does not get logged off after reaching the session idle time.


Steps to Reproduce



Configure the session timer to log off after certain amount of time (e.g. 2 min). Allow idle time of 2 min, session does not log off.


Root Cause



The root cause of this problem is a defect in customer application code/rules. Developer has NOT defined "
Authentication Timeout(secs)" in the Access Group record.


Resolution



Time defined for pxSessionTimer should match "
Authentication Timeout(secs)" defined in Access Group record. In this case, pxSessionTimer is set for 2 min, so, you should define "Authentication Timeout(secs)" in Access Group record as 120 seconds.
Suggest Edit

Published June 12, 2015 - Updated October 8, 2020

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