Support Article
OOTB 'pxSessionTimer' not working as expected
SA-637
Summary
The Out of box pxSessionTimer section does not bring up the modal dialog and does not log the user off the system.
Error Messages
User does not get logged off after reaching the session idle time.
Steps to Reproduce
Configure the session timer to log off after certain amount of time (e.g. 2 min). Allow idle time of 2 min, session does not log off.
Root Cause
The root cause of this problem is a defect in customer application code/rules. Developer has NOT defined "Authentication Timeout(secs)" in the Access Group record.
Resolution
Time defined for pxSessionTimer should match "Authentication Timeout(secs)" defined in Access Group record. In this case, pxSessionTimer is set for 2 min, so, you should define "Authentication Timeout(secs)" in Access Group record as 120 seconds.
Published June 12, 2015 - Updated October 8, 2020
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