Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

OOTB 'pxSessionTimer' not working as expected



The Out of box pxSessionTimer section does not bring up the modal dialog and does not log the user off the system.

Error Messages

User does not get logged off after reaching the session idle time.

Steps to Reproduce

Configure the session timer to log off after certain amount of time (e.g. 2 min). Allow idle time of 2 min, session does not log off.

Root Cause

The root cause of this problem is a defect in customer application code/rules. Developer has NOT defined "
Authentication Timeout(secs)" in the Access Group record.


Time defined for pxSessionTimer should match "
Authentication Timeout(secs)" defined in Access Group record. In this case, pxSessionTimer is set for 2 min, so, you should define "Authentication Timeout(secs)" in Access Group record as 120 seconds.

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us