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Support Article

Page busy indicator never stops when saving knowledge content



In Pega 7.1.8, user has configured a RTE( Rich Text Editor) with a post value and refresh section action in a modal dialogue.On click of the "Submit" button, the page busy indicator continuously spins and form does not get submitted.

Error Messages

Not Applicable

Steps to Reproduce

1) Have an RTE placed inside a modal dialogue
2) Configure Post Value and refresh section action on the RTE

Observe that the form does not get submitted on saving the modal dialogue.

Root Cause

This happens in combination of post value on RTE and a refresh section. Refresh section does a nullify of complex elements like RTE and the nullify seems to be called on RTE element that is no longer in the DOM. 


HFix-25643 resolves the reported behaviour.
Note : 
Clear the caches as the fix has changes in JavaScript files.

Published February 15, 2016 - Updated October 8, 2020

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