Support Article
Page busy indicator never stops when saving knowledge content
SA-19698
Summary
In Pega 7.1.8, user has configured a RTE( Rich Text Editor) with a post value and refresh section action in a modal dialogue.On click of the "Submit" button, the page busy indicator continuously spins and form does not get submitted.
Error Messages
Not Applicable
Steps to Reproduce
1) Have an RTE placed inside a modal dialogue
2) Configure Post Value and refresh section action on the RTE
Observe that the form does not get submitted on saving the modal dialogue.
Root Cause
This happens in combination of post value on RTE and a refresh section. Refresh section does a nullify of complex elements like RTE and the nullify seems to be called on RTE element that is no longer in the DOM.
Resolution
HFix-25643 resolves the reported behaviour.
Note : Clear the caches as the fix has changes in JavaScript files.
Published February 15, 2016 - Updated October 8, 2020
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