SA-18333

Summary

User has the following requirement regarding Pega Pulse:

1. A particular operator posts a message on pulse in a case.
2. That message should not be visible to other operators of same workgroup when they open the same case

If user privately posts the message, users who open the same case will be able to see the message.

However, the requirement is for a user to post a message that will not be visible to others.

Error Messages

Not Applicable

Steps to Reproduce

Use Pega Pulse and post a message. 

Root Cause

Pega Pulse is a gadget that adds social activity streams to your application. When embedded in an application, it allows users in the same work group to create posts that share instant messages, files, and URLs.

Explanation with a few use cases the OOTB behaviour of Pega Pulse: 

User 1, User 2 belong to the same workgroup.
User 1 logs in and adds a post in Pega Pulse.
User 2 logs in. The post added by User 1 will be seen in Pega Pulse by User 2.
With both sessions active, if User 1 adds another post, User 2 will not be able to see the post unless a refresh happens.

As per OOTB behavior, if both users belong to the same workgroup, they will be able to see each others posts. 

Resolution

An enhancement request FDBK-13773 has been created for review and consideration by Pega Product Management.