Support Article
pxforcecaseclose activity is unable to resolve cases
SA-79557
Summary
The pxforcecaseclose out-of-the-box (OOTB) activity worked in Pega 7 platform.
After upgrade to Pega 8.1.3, the workpage parameter is not passed from the pxforcecaseclose activity to subsequent activities. As a result, the database commit is rolled back and cases are not resolved.
Error Messages
Java null pointer exception
Steps to Reproduce
Run the pxforcecaseclose activity.
Root Cause
An issue in the custom application code or rules.
The pyWorkPage activity was hardcoded as the work page.
Resolution
Perform the following local-change:
Use the @pxGetStepPageReference() to obtain the work page reference instead of hardcoding pyWorkPage.
Published May 21, 2019 - Updated December 2, 2021
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