SA-13192

Summary

The Pega-provided activity pxForceCaseClose is used to close open child cases and the parent case. Unexpectedly, the activity updates all child cases including cases with a status of Resolved.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a parent case with two child cases.
2. Resolve a child case using normal resolution process.
3. Now call the Pega-provided activity pxForceCaseClose with the expected parameters.
4. Notice that the activity updates child cases that are already resolved.

Root Cause

The behavior reported is correct; the Pega-provided activity pxForceCaseClose is working as designed. The activity does not have a When condition to avoid updating previously resolved child cases:

Resolution

Perform the following local-change to customize a copy of the Pega-provided activity (final rule) pxForceCaseClose:

1. Copy (Save As) the activity pxForceCaseClose with a different name.
2. Add the Pega-provided property pyStatusWork on the working page.



3. Add the Pega-provided When condition to Work-.Resolved to skip the processing step and continue normal iteration.