Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

ReferenceError: event is not defined

SA-39284

Summary



Unable to open a work object in Mozilla Firefox browser using out-of-the-box Pega 7.2.1.


Error Messages



ReferenceError: event is not defined


Steps to Reproduce

  1. Log in to Pega 7.2.1 using Windows 10
  2. Launch the Case Manager portal and press F12 for Developer Tools in Mozilla Firefox browser
  3. Open any work object
​

Root Cause

A backwards compatibility defect in Pegasystems’ code or rules. The onClick function in pzpega_ui_events_infra JavaScript event variable was not defined.


Resolution

Apply HFix-34793


Tags:

Pega Platform Pega Platform 7.2.1 User Experience

Published October 23, 2017 - Updated October 8, 2020

Was this useful?

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Visit the Collaboration Center

Did you find this content helpful?

Yes
No

Want to help us improve this content?
Suggest an edit

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us