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Support Article

Rich Text to PDF Formatting issue



When creating a PDF from Rich Text using the HTMLToPDF activity, an extra new line is appended in every line break.

Error Messages

Not Applicable

Steps to Reproduce

  1. Copy and paste formatted text from an external word document into rich text user-input fields.
  2. Generate a PDF (using HTML to PDF) that utilizes these fields as content.

Root Cause

In a custom activity a custom step was added, after setting the parameter Markup using the step method Property-Set-Stream and passing the section. This step updated Markup parameter and added a <br /> tag before passing it to the HTMLToPDF activity.


Pass parameter Markup directly to HTMLToPDF activity without any modification.
Suggest Edit

Published March 24, 2016 - Updated October 8, 2020

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