Support Article
Scroll bar not appearing
SA-15811
Summary
When we create a lengthy article using knowledge management and viewed by the end user, the scroll bar is disabled. Problem occurs only in IE browser.
Error Messages
Not Applicable
Steps to Reproduce
Using IE as browser, login as end user or manager and search for the article and open it. Window appears sans scrollbar.
Root Cause
Disabled resizable and scroll bar options for modal window.
Resolution
Local change for modal window configurations restores scroll bar in generated modal window.
Published January 31, 2016 - Updated October 8, 2020
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