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Support Article

SLA is not reset after reassign task

SA-33543

Summary



User is resetting the SLA values on routing the task. But updated SLA values are not showm in pyAssignmentListGadget section.

Error Messages



Not Applicable


Steps to Reproduce



1.Using an activity reset the SLA values followed by reassigning the case.
2.Specify that activity as the Local action's post activity.

Run the scenario and observe the SLA value in the
pyAssignmentListGadget section.


Root Cause

In the Reassign activity at Step#15 it is updating pxFlow page but not SLA details, even though Reset SLA flag is true.

pyAssignmentListGadget is sourced by CaseContent Page and case content page is being generated based on pxFlow details but pxFlow details are not getting updated with SLA details during reassign.

Hence updated SLA details are not displaying in the OOTB pyAssignmentListGadget section.



Resolution



Apply HFix-32094.

Suggest Edit

Published February 20, 2017 - Updated October 8, 2020

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