Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

SLA is not reset after reassign task



User is resetting the SLA values on routing the task. But updated SLA values are not showm in pyAssignmentListGadget section.

Error Messages

Not Applicable

Steps to Reproduce

1.Using an activity reset the SLA values followed by reassigning the case.
2.Specify that activity as the Local action's post activity.

Run the scenario and observe the SLA value in the
pyAssignmentListGadget section.

Root Cause

In the Reassign activity at Step#15 it is updating pxFlow page but not SLA details, even though Reset SLA flag is true.

pyAssignmentListGadget is sourced by CaseContent Page and case content page is being generated based on pxFlow details but pxFlow details are not getting updated with SLA details during reassign.

Hence updated SLA details are not displaying in the OOTB pyAssignmentListGadget section.


Apply HFix-32094.

Suggest Edit

Published February 20, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us