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Support Article

Styles do not render correctly in PDF

SA-14476

Summary



When exporting report content to PDF, the PDF output is lacking the style information for colors, borders, and formatting of text. 


Error Messages



Not Applicable


Steps to Reproduce



Click 'Export to PDF' button on Report Definition and view results.


Root Cause



A defect or configuration issue in the operating environment. The server hosting PRPC was using the file encoding, "ANSI_X3.4-1968". This file encoding was causing problems with the UTF-8 based style content. 

Resolution



Make the following change to the operating environment:

​Change the file encoding of the JVM by setting the generic JVM argument '-Dfile.encoding=UTF-8'. 

 

Suggest Edit

Published September 30, 2015 - Updated October 8, 2020

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