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Support Article

System throws "java.lang.NullPointerException"



Users are getting some performance issues in their staging environment.

They are seeing Null pointer Exception in log files.

User found that "java.lang.NullPointerException" occurs due to some issue related to 'runflowactionactivity'. 

User have CPM Insurance framework on top of the base Pega Application. CPM 7.1.3 is the version of this framework.
Error seems to occur when they are doing a  case item search in portal. 

Error Messages

"ERROR - Exception java.lang.NullPointerException"

Steps to Reproduce

1. Launch the application portal
2. Do Global search for a particular case id.
3. Observe the pega rules log.

Root Cause

A defect in Pegasystems’ code or rules

In Activity Step 22 of CPMSearchResultsKC we were referring an agent Declare_AgentStatus which does not exist.

We have now commented out line 22 where the exception is thrown. This step for search is no longer needed.


Apply HFIX-26594

Published March 23, 2016 - Updated December 2, 2021

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