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Support Article

Unable to add attachment with the same name for the case



S3 bucket is used to store attachments. Error occurs when adding a file with the same name as the attachment.

AWS S3 bucket provided by  Pega Cloud (pegacloudfilestorage).

Error Messages

Failed To Save File: The specified file/folder already exists in the target repository. Please specify a different file/folder.

Steps to Reproduce

  1. Select the 'Store in repository' radio button in the application rule.
  2. Select any S3 bucket.
  3. Create a case.
  4. Upload the same file (with the same name) twice as an attachment.

Root Cause

This behavior is as per Pega product design.


Here's the explanation for the reported behavior:

Pega design prevents duplicate files from being stored in the same bucket when S3 repository is configured for storage.

Published August 19, 2019 - Updated December 2, 2021

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