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Support Article

Unable to automate Thomsun One application



The log in page does not have any controls while interrogating the Thomsun One application through the Pega application.

Error Messages

Object reference not set to an instance of an object

Steps to Reproduce

  1. Start the interrogation of the Thomson One application
  2. Check controls for User ID and password
  3. Log in manually and wait

Root Cause

Windows application used the web page as the Login page.


Perform the following local-change:
  1. Set the HookchildProcess property to true
  2. Interrogate the application
  3. Navigate the web controls and list all Web controls
  4. Right click and highlight to confirm the control that is required
  5. Right click and create the control

Suggest Edit

Published January 29, 2019 - Updated December 2, 2021

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