Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Unable to move cursor out of Rich Text Editor



Accessibility is enabled. However, the user is unable to move the cursor out of the Rich Text Editor (RTE) when using the Tab key from the Keyboard. This occurs when an image or a signature is present.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure an RTE
  2. Upload an image file on RTE
  3. Ensure Accessibility is enabled for the application

Root Cause

This issue was determined to be a product enhancement request.


An enhancement request, FDBK-64300, is created for consideration by Pega Product Management. 



Published December 19, 2019 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us