Support Article
Unable to process the SAML WebSSO request
SA-83001
Summary
Unable to log in to the application using the newly configured SAML Authentication service and SAML WebSSO error message displays.
Error Messages
Error message: Unable to process the SAML WebSSO request
[tp-apr-8080-exec-298] [STANDARD] [ ] [ABC:01.01.01] (nActivity.Code_Security.Action) ERROR <host> - Error while executing the Authentication Service activity : No value specified for attribute mapped to pyUserIdentifier property
Steps to Reproduce
- Import the Identity Provider (IdP) metadata to configure an SAML Authentication Service rule.
- Configure the IdP.
- Log in to the application using the Single Sign-On (SSO) URL.
Root Cause
A third-party product issue.
The IdP did not return the Attribute Name (NameID) in the SAML response's AttributeStatement section. However, in the SAML Authentication Service rule, the user mapped the NameID attribute that was received with the pyUserIdentifier.
Resolution
As a local-change, configure the IdP to return the NameID attribute in the SAML response's AttributeStatement section.
Published August 19, 2019 - Updated October 8, 2020
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