Troubleshooting

Troubleshoot, resolve, and get answers to questions you may have about the Pega Platform.

Latest Troubleshooting Videos

Enabling and using Query runner to troubleshoot database issues

Enabling and using Query runner to troubleshoot database issues

In this Global Client Support (GCS) video created by Atikant Sinha, you will learn how to save time by using Query runner to debug and troubleshoot database issues.

Overriding out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment

Overriding out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment

In this Global Client Support (GCS) video created by Hoyath Ali and Waseem Khan, you will learn how to override out-of-the-box templates (prconfig or content XML files) for Kubernetes deployment.

Debugging issue where Interaction not auto-launching when call is paced to a CSR

Debugging issue where Interaction not auto-launching when call is paced to a CSR

In this Global Client Support (GCS) video created by Shiva Rakahith S, you will learn how to debug an issue where an Interaction is not auto-launching when a call is placed to a Customer Service…

Debugging rule resolution issue observed during customization of logout screen

Debugging rule resolution issue observed during customization of logout screen

In this Global Client Support (GCS) video created by Praveen Palagani, you will learn how to debug a rule resolution issue observed during customization of logout screen.

Using Chrome Overrides debugging technique to troubleshoot UI issues

Using Chrome Overrides debugging technique to troubleshoot UI issues

In this Global Client Support (GCS) video created by Bala Gangadhar Tilak Cherukuri, you will learn how to use Chrome Overrides debugging technique in a Pega application to troubleshoot user…

Debugging translation issues while importing translations using Localization wizard

Debugging translation issues while importing translations using Localization wizard

In this Global Client Support (GCS) video created by Elisha Tanikonda, you will learn how to debug translation issues while importing to your Pega application using the Localization wizard.

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