Knowledge

A Language Pack is a collection of language-specific rulesets provided by Pega to support the localization of an Application. A Language Pack provides fields that localize the buttons, prompts, and labels for the application portals.

A language pack zip file contains language packs needed to localize a specific version of an application or layer.

Pega provides these core language packs at no cost. The table below displays core language pack availability for each app version.

• Click Download to get and import a Language Pack to your environment.
• If a Language Pack you need isn't listed or shows N/A, use the Pega Platform's Localization Wizard to create your own LP.
• For Language Packs marked as REQ, contact your Account Team to create a request. "Please note that a 'request' doesn't guarantee automatic approval; it's subject to internal review and approval processes."

Available Language Packs

Pega Knowledge Language Pack

NOTE: These Language Packs are a cumulative of respectively 8.1, 8.2, 8.3, 8.4, 8.5, 8.6, 8.7, 8.8, 8.23, 24.1, 24.2, 25.1 and 26.1 versions.

Install Instructions
Log in to the Pega Platform (https://<hostname>:<port>/prweb) by entering [email protected] and the password that you specified when you installed this server.

Important:

Installing additional language packs is not required for the current application scope. These packs are optional and available for customers who wish to localize additional content or sections beyond the current implementation. The existing setup already supports the necessary localization for the defined scope. Customers may choose to install other language packs if they plan to extend localization coverage.

Platform Language Pack
1)Import Pega Language Pack .jar via Infinity Studio -> Configure -> Application -> Distribution -> Import.

Pega Knowledge Language Pack
1) Install Pega Knowledge Language Pack.jar via Infinity Studio -> Configure -> Application -> Distribution -> Import.
2) Clear browser cache and login to application and test the scenario.

Post Install Instructions
**Pega Knowledge
1) Login into the system using an Operator ID.
2) In the Operator ID record, Set the Default Locale under the Profile tab.
3) Logoff & Login to see the locale changes.
NOTE: Every user session (Operator ID) should have the locale set to take the affect of the language texts on the user interface.

Known issues
1.Infinity studio is not completely localized
2.Sample data not in scope of localization
3.Breadcrumbs not in scope of localization
4.Auto completes are not in scope of localization
5.Dialogs are not in scope of localization
6.Application settings configuration page is not localized.
7.Case Audit Trail is not Localized.
8.KM component in Interaction Portal search categories is not localized.