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What's New in Pega Customer Decision Hub '26

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WHAT'S NEW IN

Pega Customer Decision Hub '26

Scale and extend your AI solutions, confidently.

Latest release at a glance

Customer Decision Hub (CDH) '26 introduces agentic marketing operations in Customer Engagement Studio.
Learn about the most important updates in the Pega Customer Decision Hub '26 release with these videos.

Unify humans and AI agents for customer engagement

Create next best actions using agents

Agentic performance monitoring

Understand How Guidebooks Shape AI Behaviour

Connect External Agents to Customer Engagement Studio

Dive deeper

Find additional resources and enablement for Pega Customer Decision Hub '26

Training
Innovation with Pega GenAI

  • 9 Modules

  • 6 Challenges

  • 5 hrs 5 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
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