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What's New in Pega Infinity '26

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WHAT'S NEW IN

Pega Infinity™ '26

This latest release empowers enterprises to scale governed, predictable AI agent execution across every process, service, and product.

Infinity 26 decorative

Pega Infinity '26 at a glance

Learn about the most important updates in the latest release

Agentic AI

Infinity Studio and the AI Assistant

Agentic authoring through external agents

Pega Platform as an MCP Server

Pega MCP and External Agent Invocation in Workflows

Conversational and agentic Case processing

Agent UX: Runtime third-party agent integration

Generative AI observability: Production-ready AI

Skills to guide agents

Infinity MCP Preview

Blueprint MCP: From a prompt to a launchable Blueprint

User Experience

Case Actions and navigation: Multiple promoted Actions

Case Actions and navigation: Multi-step Form navigation

Case Actions and navigation: Navigation when closing a Case

Case Actions and navigation: Portal navigation

Case Actions and navigation: Bulk transfer

Case Actions and navigation: Autosave

Case Actions and navigation: Side-by-side layout and attachment preview

Referencing data in forms: Inline creation and grouping

Referencing data in forms: Searching

Embedded Data and data references: Show complex data clearly

Data display and Embedded Data: Row detail on demand

Data display and Embedded Data: Status badges

Forms and editors: Reliable form refresh

Editors and Step instructions

Case Type colors

Locale and theme switching

Platform & Data

Insights: Flexible filters and card views

Data and integration: Guided configuration and verified movement

Case Management: Attachments, Pega Process AI, and Application Signature Tool

Pega Infinity Studio: One workspace from Blueprint to build

Process and task mining: Ask an AI agent

Robotics: Build automations by describing them

Watch more videos, get more insights

Explore the complete Infinity '26 video library with expert perspectives on every major feature.

Pega Customer Service '26

Learn about the most important updates in the latest release

Workflow-powered self-service: Complete the request

Agentic Email: Resolve the request end-to-end

Pega Knowledge Agent: Answers users can trust

Migration tooling: Move key configurations without manual setup

Blueprint for Customer Service

Orchestration across customer service agents

Customer service as an MCP Server

Pega Customer Service agentic self-service across channels

Empowering your customer service agents with AI

Pega Sales Automation '26

Learn about the most important updates in the latest release

Build agentic worfklows in Pega Sales Automation

Forcast Assistant: Add an agent to a landing page

Join upcoming webinars

Sign up for upcoming webinars to learn more about the latest release

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Check the Community pulse

Join ongoing conversations with others in the Groundbreakers community

What's New in Blueprint and App Design

Can we build a new case type in BluePrint and the import to UI-Kit application?

  • 4 Replies

  • 101 Views

  • Posted by Will_Cho on Aug 17, 2026
My client has been running an UI-Kit application past 5-6 years in Production. We want to define a new case type using Pega BluePrint to accelerate the design and build process. Can we import the BluePrint file contain…
pega-platform senior-system-architect lead-system-architect system-architect team-lead solutions-engineer solutions-consultant ui-solutions-developer blueprint pega-blueprint solution-builder blueprint-delivered blueprint-app-design solution-designer
View All Blueprint and App Design Start new Conversation

What's New in Artificial Intelligence

Pega Intelligent Agentic Fabric: Enterprise AI Orchestration for Salesforce, Multi-Agent Systems, and Decisioning

  • 0 Replies

  • 22 Views

  • Posted by RameshSangili on Aug 31, 2026
Enjoyed this article? See more similar articles in :fire::fire::fire: Pega Gen AI Cookbook - Recipes :fire::fire::fire: series. Pega Intelligent Agentic Fabric: Enterprise AI Orchestration for Salesforce, Multi-Agent Sy…
pega-platform case-management senior-system-architect financial-services lead-system-architect system-architect
View All AI Expert Circle Start new Conversation

Dive deeper

Find additional resources and enablement for Pega Infinity '26

Training

Application Development Advanced

  • 6 Modules

  • 2 Challenges

  • 4 hrs 15 mins

Pega Platform Enterprise Application Development Constellation User Experience Low-Code App Development Intermediate
View all Missions
Innovation with Pega GenAI

  • 9 Modules

  • 6 Challenges

  • 5 hrs 5 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
View all Missions
Innovation with Pega GenAI

  • 9 Modules

  • 6 Challenges

  • 5 hrs 5 mins

Pega Platform Pega Customer Decision Hub Pega Customer Service Pega Sales Automation Generative AI Beginner
Pega Sales Automation Foundation

  • 9 Modules

  • 4 Challenges

  • 3 hrs 52 mins

Pega Sales Automation Constellation Beginner
Sales Automation Low-Code Developer

  • 1 Mission

  • 14 Modules

  • 13 Challenges

  • 10 hrs 7 mins

Pega Sales Automation Constellation Beginner
View all Missions

Docs & Release guides

Blogs

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