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What's New in Pega Customer Decision Hub '26

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WHAT'S NEW IN

Pega Customer Decision Hub '26

Scale and extend your AI solutions, confidently.

Latest release at a glance

Customer Decision Hub (CDH) '26 introduces agentic marketing operations in Customer Engagement Studio.
Learn about the most important updates in the Pega Customer Decision Hub '26 release with these videos.

Unify humans and AI agents for customer engagement

Orchestrate the full marketing lifecycle with Customer Engagement Studio.

Create next best actions using agents

Use conversational AI to accelerate creation of audiences, generate content with governed workflows.

Agentic performance monitoring

Ask questions in plain language and act on timely, visual insights.

Dive deeper

Find additional resources and enablement for Pega Customer Decision Hub '26

Training
  • 5 Missions

  • 1 day 8 hrs 35 mins

Pega Customer Decision Hub Decision Management Next Best Action Agent-assisted Channels Outbound Marketing Customer Journeys Business Simulations Beginner
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Docs & release guides
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