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How to add a case SLA
How-to | March 24, 2023 | 00:25
Encourage users to resolve cases on time by setting goals and deadlines for a Case Type. This video shows how to add a Service-Level Agreement (SLA) to a case.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.
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