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How to reopen a resolved case
How-to | March 24, 2023 | 00:32
Reopen a resolved case if users resolved the case prematurely or erroneously. After reopening the case, you can process and resolve the case again. This video shows how to reopen a resolved case.
About this Series
Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.
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