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How to automate receiving a new email in Outlook
How-to | August 28, 2019 | 01:47
Quite often companies use generic email accounts where customers may send their questions or issues for resolution. Being able to automate the retrieval of a new email from Outlook provides the developer with the ability to generate a case in Pega for further resolution. This video discusses the basic process of recognizing a new email and extracting its text.
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Product How-To's cover a wide range of topics, such as configuration, customization, workflow design, integration, data management, reporting, and more. These videos typically target users, developers, administrators, or anyone seeking practical guidance on using specific features or solving specific challenges within Pega's software ecosystem.
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