Introduction to Mindset Transformation for 1:1 Customer Engagement

With Pega Customer Decision Hub™, you get the best technology to support being customer centric, but in order to accomplish this fully, you need to make sure that you drive synergies with people and processes to get the exceptional outcomes that our clients have achieved globally.
In this second webinar around business transformation, we will introduce you to Pega's recommended approach to Mindset Transformation, the necessary foundation to our organizational transformation strategy.
We will discuss best practices to enable clients to take necessary steps to ensure stakeholders understand and embrace the 1:1 customer engagement paradigm at the heart of Pega Customer Decision Hub™. We will also share experiences of our clients who has achieved phenomenal success in this area.