Pega Customer Service
Pega Customer Service provides a contact center desktop environment, case management, mobile field service, self-service and industry-specific processes and data models.
Product Release Documentation
Gain experience with several features that are a part of Pega Customer Service™. You see how Pega Customer Service uses AI to determine the Next Best Action for a customer and guide an agent through an interaction. You also learn how to use Pega Knowledge™ to support agents with help content in context as they are working through a service case.
Build and validate your skills
Find the training that works for you and invest in your success.
Get the help you need
Search support articles, community posts, and open support requests.
Watch the latest videos
Browse our growing video library and maximize your Pega investment.