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Pega Customer Service
Simplify and enrich experiences for customers and employees.
OVERVIEW
Pega Customer Service cuts across silos with end-to-end automation, adapting to customer and agent microjourneys across business dimensions. With contextual self-service using NLP, knowledge management, and intelligent chatbots, you can deliver seamless experiences, driven by customer history and case information. It supports your agents with guided interactions so your team delivers high-value work more efficiently. Industry editions available for: Healthcare, Financial Services, Insurance, and Communications.
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Videos
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Migration tooling: Move key configurations without manual setup
In Pega Customer Service™ 26, two assistants automate the setup work required to move an application on UI Kit to Pega Constellation™. Customer Service Migration Assistant migrates the configuration…
Pega Knowledge Agent: Answers users can trust
In Pega Customer Service™ 26, Pega Knowledge Agent™ answers from the enterprise content it retrieves and shows the user where the answer came from. Better retrieval, a richer conversation, and a…
Agentic Email: Resolve the request end-to-end
In Pega Customer Service™ 26, an Agentic Email bot helps process incoming email the way a customer service representative (CSR) handles a service request. It reads the message and attachments,…
Support Center
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