Pega Customer Service
Pega Customer Service provides a contact center desktop environment, case management, mobile field service, self-service and industry-specific processes and data models.
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Pega Customer Service is part of our Pega Infinity portfolio. View more information about our Customer Engagement offerings at Pega.com.
Product Release Documentation
Courses
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Gain experience with several features that are a part of Pega Customer Service™. You see how Pega Customer Service uses AI to determine the Next Best Action for a customer and guide an agent through an interaction. You also learn how to use Pega Knowledge™ to support agents with help content in context as they are working through a service case.
Training and Support
TRAINING
Build and validate your skills
Find the training that works for you and invest in your success.
SUPPORT
Get the help you need
Search support articles, community posts, and open support requests.
VIDEO LIBRARY
Watch the latest videos
Browse our growing video library and maximize your Pega investment.