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Next Best Action Advisor connector for Customer Decision Hub

Provides integration capabilities so that Customer Decision Hub can communicate with Next Best Action Advisor application

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Required to ensure Pega’s powerful data and analytics, and real-time decisioning capabilities and AI can be used by agents to guide interactions via a constant stream of next-best-action recommendations – helping them pivot from selling, to serving, to retaining based on each customer’s unique situation. Those Next-Best-Actions are designed to improve offer conversion, reduce customer churn, and help you transform from a cost-center to a revenue generator.

Next Best Action Advisor connector links Compatible Versions Documentation
Download 8.7
Download 8.8
Download 8.23


Key Features

  • Integrates Customer Decision Hub and Next Best Action Advisor
  • Means to manage Needs assessment
  • Action extensions to manage Next Best Action Advisor requirements




Compatible with

Pega Customer Decision Hub



Last updated

September 19, 2023

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