Next Best Action Advisor connector for Customer Decision Hub

Required to ensure Pega’s powerful data and analytics, and real-time decisioning capabilities and AI can be used by agents to guide interactions via a constant stream of next-best-action recommendations – helping them pivot from selling, to serving, to retaining based on each customer’s unique situation. Those Next-Best-Actions are designed to improve offer conversion, reduce customer churn, and help you transform from a cost-center to a revenue generator.