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Predictive Pega maintenance with AI based iONA

HCLTech's SmartOps Platform for Resilient Operations and Seamless Experience

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Overview

In today’s high-velocity, software-driven, digital world, application availability is expected to be 100% and surprises are not welcomed. The ability to prevent failure before it occurs is the game changer. Predictive operations are therefore the need of the hour for forward-looking enterprises. Businesses often see challenges in not having complete visibility and observability across their entire IT estate which could provide an enterprise-wide business lens view. Most of the IT support teams use fragmented automation solutions to address their needs hence duplication of tools and non-standardization of enterprise landscape. HCLTech’s DigitalOps platform iONA, transform enterprise operations by bringing in predictive AIOps, and a proactive approach to resilient and agile operations. iONA steps in with a plug and play architecture to integrate with existing toolchain of the customer environment that includes Pega.

Key Features

  • Holistic Observability Platform
  • Intelligent Automation
  • Gen AI Powered Virtual Private Assistant
  • Gen AI powered Intelligent Knowledge Management
  • Intelligent Ticket Triaging
  • Operational Excellence Expert System
  • Agile & DevSecOps Insights
  • Single Pane of glass
  • Chaos Engineering
=HCL Technologies Ltd

Partner Name

HCL Tech


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Offering Type

Component
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