Intelligent Order Processing System (iOPS)

The manufacturing landscape is changing rapidly - with certain factors having created a major impact on manufacturers' sales channels and distribution, including order management. Order management refers to the process of receiving, tracking, and fulfilling customer orders. Order processing across manufacturing begins when an order is place, and ends when the customer receives their package. The initial stage of order processing is order entry, where orders are placed by customers from different places, at different times, across every available channel.

To streamline this process on the back end, organizations need a multi-channel order intake tool that can automatically push the relevant information (order details, shipping details, delivery address, etc.) from the e-commerce store to the order management system. Maantic Intelligent Order Processing System (iOPS) works as your end-to-end orchestration - dealing with the validation of the order info, configuration of the order, setting up the customer account, checking the credit eligibility of the customer, and finally creating the order for processing. The solution also handles document management, another key stage dealing with the processing and storage of all the documents related to the order placed.

• Order data captured through multiple channels - phone, email, fax, chat - with OCR for machine readable documents and EDI for the electronic version of the purchase order
• Customer account set-up
• Duplicate check
• Order clarification for pending details from customer
• Create order for processing
• Order configuration
• Order promising
• Credit review
• Order sourcing
• Order orchestration
• Order cancellation
• Intelligent document processing reads data on electronic documents and enters it into document management system, reducing manual data entry, saving time, and increasing accuracy
• Collect customer documents against Order ID (unique key for tracking the order)
• Merge/split multiple documents
• Task generation for pending documentation from customer for order processing
• Electronic documents are sent automatically and securely throughout the organization with document management software to expedite approvals, share information, increase efficiency, and improve business processes
• Composite order fulfillment primarily consists of processes like inventory management, material handling, packaging and dispatching, shipment management, transportation and freight management
• Unified process orchestration with seamless integration with underlying systems with ability to resolve customer issues
• Augment technology to improve efficiency in the process with minimum manual intervention
• Visibility to upstream activities and ability to track information in real time while on the go
• Intuitive user dashboards to make every action and interaction more strategic with the ability to monitor performances, and react quickly to prevent problems or spot opportunities early
• Data collation with the ability to predict customer demand
• Process AI to predict next best action and execute order management process with shorter delivery times
• Dedicated team to manage customers to be able to resolve customer queries efficiently - understanding the end-to-end process, customer profile and customer order, and/or interaction history for providing suggested action proactively based on customer need at the right time throughout the right channel
• Intelligent routing