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TTEC Customer Experience LaunchPad for Financial Services

Delight customers with modern customer experiences

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Traditionally, Financial Services organizations have fallen behind other industries in prioritizing, embracing, and investing in experience. This lack of focus has a direct correlation to your customers' satisfaction.

Our Customer Experience LaunchPad for Financial Services allows you to focus on efficiently and effectively serving customers on the channels they prefer - all to increase satisfaction and wallet share, as well as gain new customers in an increasingly competitive landscape.

Customer Experience LaunchPad for Financial Services combines Pega Customer ServiceTM for Financial Services with TTEC's technology and business accelerators - to bring customer experience to the forefront, while simplifying agent and back-office processes.

Key Features

  • Frictionless: Empower agents with a 360-degree view of your customers to reduce effort and drive engagement.
  • Omni-channel: Meet customers where they are by offering options to provide effortless experiences across all channels.
  • Personalized: Use our best-in-class case management technology to deliver targeted experiences that increase satisfaction and engagement.
  • Efficient: Enhance operations and reduce costs by simplifying services and automating workflows - freeing-up agents to deliver a more curate experience throughout.

Partner Name



  • Pega Products: Pega Customer Service
  • Industry: Financial Services
  • Pega Version compatibility: 8.6, 8.7

Offering Type

Packaged Service Offering

Published On

February 23, 2023

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