TTEC Customer Experience LaunchPad for Healthcare

Healthcare organizations have been falling behind other industries in prioritizing, embracing, and investing in customer experience (CX). For healthcare providers, the potential cost of a poor experience can have a disastrous effect on already razor-thin provider margins. According to one U.S. Healthcare Consumer Experience Study, 41% of young healthcare consumers reported they would stop going to their healthcare provider after receiving a poor digital experience. From new healthcare startups to retail-based health clinics and private urgent care rooms, providers simply can't afford to fall behind.

Our CX LaunchPad for Healthcare allows you to focus on efficiently and effectively serving your patients on the channels they prefer, increasing satisfaction and wallet share, and building patient loyalty in an increasingly competitive landscape.

The CX LaunchPad for Healthcare combines the industry-leading Pega Customer ServiceTM for Healthcare application with TTEC's technology and business accelerators - all to bring patient experience to the forefront while simplifying agent and back-office processes.

• Frictionless: Empower agents with a 360-degree view of your patient to reduce effort and drive engagement.
• Omni-channel: Meet patients where they are by offering options to provide effortless experiences across all channels.
• Personalized: Use our best-in-class case management technology to deliver targeted experiences that increase satisfaction and engagement.
• Efficient: Enhance operations and reduce costs by simplifying services and automating workflows - freeing-up agents to deliver a more curated experience throughout.