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TTEC Customer Experience LaunchPad for Insurance

Take your customer experience to new heights

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The Customer Experience LaunchPad solution allows insurance organizations to rapidly deploy a contact center solution that supports the policyholder experience through elevated technology, industry expertise, and professional services. Traditionally, insurance organizations have fallen behind other industries in prioritizing, embracing, and investing in customer experience. Your policyholders are constantly measuring you against the last best experience they had with a company, regardless of industry or offering. They expect nothing less than easy, on-demand interactions like what they're getting from retailers and other CX leaders.

Our Customer Experience LaunchPad for Insurance focuses on servicing policyholders efficiently and effectively on the channels they prefer. Customer Experience LaunchPad for insurance combines Pega Customer ServiceTM for insurance with TTEC's technology and business accelerators to bring customer experience to the forefront, while simplifying agent and back-office processes.

Key Features

  • Frictionless: Gain a 360-degree view of your customers to reduce effort and produce happier, more engaged policyholders and empower staff.
  • Omni-channel: Meet policyholders where they are by offering options to provide effortless customer experiences across all channels.
  • Personalized: Use our best-in-class case management technology to deliver targeted experiences that increase policyholder satisfaction and engagement.
  • Efficient: Enhance operations and reduce costs by simplifying services and automating workflows - freeing-up agents to deliver a more curated experience.

Partner Name



  • Pega Products: Pega Customer Service
  • Industry: Insurance
  • Pega Version compatibility: 8.6, 8.7

Offering Type

Packaged Service Offering

Published On

February 23, 2023

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