Support Article
Custom Login Screen does not load after upgrade
SA-31808
Summary
Following an upgrade from 5.5 to 7.1.9 the Custom Login Screen (web-login html) does not load. Instead the default Pega 7 login screen is displayed.
Error Messages
Not Applicable
Steps to Reproduce
- Goto Pega URL.
- Standard Pega 7 login screen appears
Root Cause
The system name was set to "prpc" and the associated browser requestor access group did not grant access to the ruleset containing the custom version of web-login.
Resolution
It is not possible to use the system name "prpc" as this is locked down as a safety measure.
Change the system name to Pega (or something else of your choice), and update the relevant browser requestor access group to allow unauthenticated users access to the ruleset containing the custom version of web-login.
The following PDN article explains configuring a custom login screen in Pega 7.
https://pdn.pega.com/customizing-pega-7-login-screen
Published January 4, 2017 - Updated October 8, 2020
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