Infinity '25 Customer Service introduces AI-powered self-service agents that execute workflows in a consistent, predictable, and auditable manner, transforming customer interactions across channels including chat, voice, and email. The release features Blueprint for rapid workflow design and deployment, a customer service simulator for immersive training and actionable feedback, and deep analytics to support contact center leaders and continuous improvement. Additional enhancements include seamless UI transitions, expanded knowledge management, and integration with leading telephony platforms.