Support Article
Unable to log off from mobile application
SA-56364
Summary
Unable to log off from the Mobile application. The application displays a blank page or does not respond.
Error Messages
Not Applicable
Steps to Reproduce
- Log in to the mobile application on an Android device.
- After a successful login, perform some action and click the Log Off icon.
Root Cause
A software use or operation error.
The out-of-the-box Web-Login HTML fragment was customized and the hybrid container specific APIs were removed. These HTML components are required for the mobile application to work.
Resolution
Perform the following local-change:
Override the HTML fragment to change or add new application specific HTML components without removing the out-of-the-box APIs.
Published July 23, 2018 - Updated December 2, 2021
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