Support Article
Special characters do not encode correctly in Rich Text Editor
SA-64723
Summary
Special characters do not encode correctly in Rich Text Editor (RTE).
Error Messages
Not Applicable.
Steps to Reproduce
- Enter some special characters in the RTE
- Run a report definition that includes the property associated with the RTE
- Run the flow
Root Cause
RTE is implemented internally using a third party product called CKEditor. CKEditor stores the value in ASCII format which results in the issue.
Clipboard stores the values like:
Resolution
Perform the following local-change:Use TextArea control or TextInput control instead of using RTE.
Published September 19, 2018 - Updated October 8, 2020
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