Support Article
The Assignment Link is not visible in Review harness
SA-6097
Summary
When you open a work item, the Assignment link is not appearing in the Review harness. However, when some other user opens the work, he sees the assignment link.
Error Messages
Not Applicable
Steps to Reproduce
Review a case a notice that the "Case Contents" section says "No items".
Root Cause
The pyPopulateCaseContents activity uses the procedure findPageByHandle. There were multiple pages on the clipboard with the same work object hadle. The expectation for findPageByHandle is that there is only one page on the clipboard. The page returned happened not to have any assignments.
Resolution
Any out-of-the-box code may use findPageByHandle, it's important to avoid leaving stale copies of a work object in multiple clipboard pages.
Published January 31, 2016 - Updated October 8, 2020
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