Support Article
Choose Reason code action is not populationg the condition codes
SA-7671
Summary
User reports that in the "Choose Reason Code" action, Condition codes are not automatically getting updates with the reason code.
Error Messages
The dropdown is not getting updated. user needs to submit the action and open again to get the corresponding condition codes.
Steps to Reproduce
Create an MC Case in Acquirer
Move forward to "Choose Reason code"
Select a Reason Code from the dropdown , which has a set of conditioncodes.
Ideally : The Condition dropdown should refresh and show the options with respect to RC.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
Resolution
HFix-21413 resolved the issue.
Published January 31, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.