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Pega roles and opportunities
Find your own path with Pega and jump-start your career
All Pega roles
Pega Developers
Pega Developers build applications in Pega within their area of expertise such as Data Science, Robotic Process Automation, or Customer Service solutions.
Builds Pega applications according to requirements and specifications.
- defines Pega application architecture
- creates and modifies application flows
- creates decision tables and decision trees
- configures harness sections
- designs test cases
Creates robots and robotic processes. Implements intelligent robotic automations that simplify business processes.
- analyzes business workflows
- identifies robotic automation opportunities
- builds automated robotic solutions with Pega Robotic Automation
Works with Pega AI. Designs, maintains, and deploys predictive analytics assets utilized by the Next-Best-Action engine.
- monitors and optimizes models
- advises on attributes and enterprise data
- evaluates simulations
Builds simple workflow and process automations in App Studio.
- gathers application requirements
- creates, maintains, and deploys applications
Has the knowledge of Data Scientist, Next-Best-Action Designer, and Next-Best-Action Specialist, but specializes in implementing decisioning and analytic solutions.
- provides business and technical leadership
- designs structural elements and strategies
- drives implementation of standards, strategy architecture, and arbitration frameworks
Implements applications and configure AI-powered guidance and decisioning to ensure seamless customer service.
- configure Microjourneys
- integrate solutions with external data
- configure messaging and voice channels
- manage the Interaction portal
Implements experiences across channels with deep attention to accessibility, performance, scalability, and consistency.
- configuration of Pega UI and best practices
- accessibility compliance
- design pattern implementation and optimization
- advanced abilities in JavaScript, CSS, HTML, and Pega UI
Pega Business Architects
Pega Business Architects have extensive knowledge of Pega solutions and how they help address various business needs. BAs speak the voice of Pega in other enterprises and help make strategic business decisions.
Suggests process improvements to maximize business value with Pega.
- advises on recommended solutions
- contributes to business strategy
- drives workflow improvements
- educates on Pega capabilities
Pega 1:1 Operations
Pega 1:1 Operations professionals work with clients to understand their business needs and provide tailored solutions through Next-Best-Actions.
Hands-on leader in each of the Next-Best-Action execution teams.
- manages day-to-day activities
- ensures business benefits of Next-Best-Actions are delivered
- manages releases and deployments
Hub experience for this role is not available yet. Get started to explore other Pega Community resources.
Assist stakeholders with formalizing requests so they can get their ideas to market quickly.
- formalizes and documents requirements
- optimizes business requirements for Next-Best-Actions
Specifies and designs decision management strategies for all business units.
- creates decision management strategies
- translates Next-Best-Action requirements into concepts
Configures new offers, propositions, and treatments for Next-Best-Actions.
- gathers requirements for Actions
- implements and test offers and messages
- tracks live performance of Next-Best-Action
Pega Experience Designers
Pega Experience Designers plan and design customer journeys in Pega applications. With design thinking methods and a human-centric approach they ensure excellent, inclusive UX.
Works with clients and partners to understand the users. Identifies pain points, optimizes user journeys, and designs UX solutions.
- understands user needs and motivations
- facilitates Design Thinking workshops
- designs UX solutions, wireframes, storyboards
Other roles
PEGA COMMUNITIES OF PRACTICE
Eager to learn, collaborate, and connect with others who deliver Pega solutions? Communities of Practice help you grow your skills, become more effective in your role, and progress in your career through virtual events, online discussions, and in-person meetups.