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  Roles Overview


Citizen Developer

Building simple automations fast

About the role

A Citizen Developer is someone outside of IT who uses App Studio to configure workflows that automate simple to moderately complex back-office processes.

A Citizen Developer may work either as a sole contributor (‘Maker’) – building applications for use by themselves and their immediate workgroup – or as a member of a fusion team (‘Business Technologist’), building low-code applications as a service to their department.

Knowledge areas

Check out the most important knowledge areas for a career as a Citizen Developer.

Creative problem solving

Willingness to take initiative in solving process challenges.

Low-code development

Working knowledge of App Studio, and ability to seek out information about additional features as needed.

Process analysis and design

Deep understanding of business processes within your department or workgroup.


Interest in collaborating with peers to gather requirements, and responding to feedback once the application is live.

Learning Essentials

Start your future as a Citizen Developer: explore a curated list
of resources to get you up and running in no time.


Learn everything you need to know to build a simple workflow in App Studio.


Apply design thinking to projects to help achieve faster business results in your digital transformation journey.


Dive into best practices for workflow design and data integration. For advanced makers, business technologists, and low-code coaches.


Continue your learning journey by learning advanced workflow concepts like child cases, process skipping and validation in addition to UI customization.

Get certified

Complete the exam to solidify your expertise and become a Certified Pega Business Architect.

Register for exam

Connect with your Community of Practice

Share information, ask questions, and meet your peers in the Pega Citizen Developer LinkedIn group.

Join Citizen Developer Community

Recently published

Stay up to date with latest trainings, keep an eye on trending
topics, or discover newest expert-curated blogs for the Citizen Developer role.

How to create a new application
How to create a new application
Video duration: 00:26

How to create a new application

Create a new application using Pega's Constellation UI design architecture.

How to add an optional action
How to add an optional action
Video duration: 00:43

How to add an optional action

Actions that a user can take during case processing, available to the entire case or just one stage.

How to calculate a field with a decision table
How to calculate a field with a decision table
Video duration: 00:46

How to calculate a field with a decision table

This video shows how to calculate a field with a decision table, useful when the derived value can have one of a few outcomes.


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