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  Roles Overview


Citizen Developer

Building simple automations fast

About the role

A Citizen Developer is someone outside of IT who uses App Studio to configure workflows that automate simple to moderately complex back-office processes.

A Citizen Developer may work either as a sole contributor (‘Maker’) – building applications for use by themselves and their immediate workgroup – or as a member of a fusion team (‘Business Technologist’), building low-code applications as a service to their department.

Knowledge areas

Check out the most important knowledge areas for a career as a Citizen Developer.

Creative problem solving

Willingness to take initiative in solving process challenges.

Low-code development

Working knowledge of App Studio, and ability to seek out information about additional features as needed.

Process analysis and design

Deep understanding of business processes within your department or workgroup.


Interest in collaborating with peers to gather requirements, and responding to feedback once the application is live.

Learning Essentials

Start your future as a Citizen Developer: explore a curated list
of resources to get you up and running in no time.


Learn everything you need to know to build a simple workflow in App Studio.


Dive into best practices for workflow design and data integration. For advanced makers, business technologists, and low-code coaches.


Continue your learning journey by learning advanced workflow concepts like child cases, process skipping and validation in addition to UI customization.


Recommended for all business technologists. Covers concepts like escalations, decision tables, cascading approvals, UI/UX, and security.

Recently published

Stay up to date with latest trainings, keep an eye on trending
topics, or discover newest expert-curated blogs for the Citizen Developer role.

Pega 8.7 Update: Faster time to value - Data and Insights
Pega 8.7 Update: What's New in Data and Insights
Video duration: 18:06

Pega 8.7 Update: Faster time to value - Data and Insights

In this video, Steve Bixby, Vice President of Product Engineering, chats with Adam Torrey, Product Manager, BI & Reporting, about what's new in Data and Insights for Pega 8.7. 

Pega App Factory: A Day in the Life
App Factory Discovery Demo
Video duration: 07:34

Pega App Factory: A Day in the Life

Pega's Low-Code Factory approach allows business personnel to increase their productivity by empowering them to quickly and easily create workflow automation apps in a way that relieves IT backlogs,…

Pega 8.6 Update: What's New in Mobile
Pega 8.6 Update: What's New in Mobile
Video duration: 03:12

Pega 8.6 Update: What's New in Mobile

Steve Bixby, Vice President, Product Engineering, chats with Drew Piekarski, Senior Director, Product Engineering, Intelligent Automation, about the new features in Mobile in Pega 8.6. 


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