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Support Article

403 forbidden error thrown while drilling the report



While user is drilling down the summary view report into another summary view report, last summary view is throwing error "403 forbidden error" instead of showing the report.

Error Messages

403 forbidden error

Steps to Reproduce

  1. Create a Summary View report1.
  2. Create a Summary View report2.
  3. Go to Drilldown tab of summary view report1.
  4. Configure Summary view report2.
  5. Run the summary view report1.

Root Cause

A software use or operation error : We have used IE developer tools to debug the behavior and trace the network. We found response body has the response "<FONT COLOR="#CC0000"><b>. Due to the presence of characters known to be used in Cross Site Scripting attacks, access is forbidden.  This web site does not allow URLs which might include embedded HTML tags.</b></FONT>". Hence, Site minder is blocking the request(URL) to process further


Make the following change to the operating environment: 

To resolve this issue, System Administrators can remove the special character from the list of characters that are monitored by Site Minder for Cross Site Scripting attacks
or disable the Cross Site Scripting checks by switching the 'CSSChecking' parameters from 'yes' to 'no' by editing the 'LocalConfig.conf' file.


Published July 26, 2016 - Updated October 8, 2020

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