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Support Article

404-error on CSS in PRPC 6.2 SP2

SA-18968

Summary



The below error is recorded in the logs when user tries to open a page in their Custom portal:


Error Messages



2016-01-19 23:57:27,942 [    WebContainer : 5] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - 404 on request: /FV4vaVDNQMXv_3cLlZUShUjmNqIFrr-nnoj5gfsEVO4[*/webwb/css/desktopbaseuser_1329024273.css!Failed to resolve rule file Rule-File-Text.webwb.desktop_gesappuserskin.css!!.css; Referring URL: https://expo.aig.net/prweb/GESExt/FV4vaVDNQMXv_3cLlZUShUjmNqIFrr-nnoj5gfsEVO4%5B*/!STANDARD?pyActivity=%40baseclass.ShowStream&pyApplyTo=%40baseclass&pyTargetStream=CompositePortalHarnessConflict&application=GESCore&label=GESCore&id=; Requestor ID: HAD01076DD7C10972C764C7870EE6CC95
2016-01-19 23:57:27,942 [    WebContainer : 5] [          ] [                    ] (ticcontent.StaticContentClient) ERROR   - Failed to resolve rule file Rule-File-Text.webwb.desktop.css on request: /FV4vaVDNQMXv_3cLlZUShUjmNqIFrr-nnoj5gfsEVO4[*/webwb/css/desktopbaseuser_1329024273.css!Failed to resolve rule file Rule-File-Text.webwb.desktop_gesappuserskin.css!!.css



Steps to Reproduce



Create any Custom portal using the pyCaseManager Harness, and open the Profile page in the Case manager portal, the error will be seen in the logs.

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. When a Portal is created using the Branding wizard, PRPC skips the creation of Desktop_ CSS file for the  generated skin rule.

Resolution



This issue is resolved by HFix-9610.
 
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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