Accept button is enabled before completion of CTI warm transfer
Accept button on the review harness of the receiving agent is enabled during the consultant phase of a warm transfer. The warm transfer of call or data is performed between two agents.
Steps to Reproduce
- Perform a warm transfer from one agent to another
- Initiate the transfer. The receiving agent is able to view the Accept button on the review harness.
A defect in Pegasystems’ code or rules.
Published February 10, 2018 - Updated December 2, 2021
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