Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

In accessibility mode, able to hear label which is unavailable



When accessibility mode is turned ON, user can hear the label while navigating the screen through tab control (using keyboard) but the label is not available on the screen.

Error Messages

Not Applicable

Steps to Reproduce

1. Log in to the application.
2. Turn on the JAWS screen reader.
3. Enable the accessibility mode.
4. Navigate through the application using the tab. You can hear the label "Create Case" though it is not there on the screen if you press the up arrow when the control is at 'Get Most Urgent Case' as displayed in the screen.

Root Cause

A software use or operation error. User is using up and down arrow keys for navigation.


Apply HFix-24687.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us