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Support Article

Accordion layouts are hidden in IE



Accordion layouts are being hidden in Internet Explorer 11, the scroll height is not calculated properly on load.

Resizing the window calculates the height properly.

Placing the below code in UserWorkForm has solves the issue in Pega 7.2.2, but doesn't help in Pega 7.3:

try{ pega.u.d.attachOnload(function(){ pega.u.d.doHarnessResize(); },true); }catch(e){}

Error Messages

Not Applicable

Steps to Reproduce

1. Place an Accordion layout at the bottom of the screen.
2. Configure them for defer-load and add a pre-processing activity.

Root Cause

A defect in Pegasystems’ code or rules:

When the Dynamic Container has sizetocontent option enabled, the gadget resize call backs which sets the height of the iframe is fired on harnessresize event.

When there is accordion in the harness resizeaccordion is fired first and then the gadget resize is called to set the correct height taking into account the accordion new height.

However resizeaccordion, adds a animation with duration of one second to set height and this causes the accordion height to be set after the iframe height is set.

This makes some part of the harness to go out of viewport.


Apply HFix-37920.

Published March 23, 2018 - Updated October 8, 2020

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