Support Article
Account number is blank in outbound Visa chargeback RC76, CC1-a
SA-23203
Summary
Users observe that the 'Account Number' field is blank in the charge back form, however it is required for Visa charge backs for Reason Code (RC) 76, Condition Code (CC) 1-a.
Error Messages
Not Applicable
Steps to Reproduce
- Use the Reason Code Advisor.
- Submit a RC 76, CC 1-a.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-27258.
Tags:
Published May 14, 2016 - Updated October 8, 2020
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