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Support Article

Account number is blank in outbound Visa chargeback RC76, CC1-a



Users observe that the 'Account Number' field is blank in the charge back form, however it is required for Visa charge backs for Reason Code (RC) 76, Condition Code (CC) 1-a.

Error Messages

Not Applicable

Steps to Reproduce

  1. Use the Reason Code Advisor.
  2. Submit a RC 76, CC 1-a.

Root Cause

A defect in Pegasystems’ code or rules.


Apply HFix-27258.

Published May 14, 2016 - Updated October 8, 2020

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