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Support Article

ActiveX Issue in Citrix Machine with Pega 7.1.6



OCX files are installed on Citrix 6.5 machine, and application did not display properly with IE 9 compatibility mode on default settings. 

Error Messages

No error messages but screen does not render properly.

Steps to Reproduce

Install OCX files on Citrix 6.5 machine.

Root Cause

The root cause of this problem is defect or misconfiguration in the PRPC operating environment.


The explanation for this behavior is as follows:

As stated in the Platform Support Guide, compatibility mode must be turned off in order to have the application display correctly:

Published January 31, 2016 - Updated October 8, 2020

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