Support Article
Add note functionality not working after upgrade
SA-3832
Summary
After upgrading from 6.1 sp2 to 7.1.6 user is not able to add a note on consumer tab of composite screen.
Error Messages
No error on the screen but tracer has ORA-02899 : sequence doesn't exist exception.
Steps to Reproduce
Go to composite screen by searching the contract. Go to consumer tab and add a note.
Root Cause
Pega removed all of the Connect SQL rules in favor of declare pages and modernizing the sample application.
Resolution
User needs to re-design and follow Pega ootb ‘add note’ example which uses the Data Page (D_Contact_Notes_Results).
Tags:
Published January 31, 2016 - Updated December 2, 2021
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