Support Article
‘Advanced View’ button closes in History or Attachment window
SA-8733
Summary
On the History and Attachment window, when user clicks on Advanced View button, window is getting closed.
Error Messages
Not Applicable.
Steps to Reproduce
1) Login to the application.
2) Open any case.
3) Click on History and attachment icon.
4) Try to click on Advanced view button present on the popup window.
Root Cause
The root cause of this problem is a defect in customer application code/rules.
After installing the HFIX-21191, the functions are not regenerated properly for RULE-UTILITY-FUNCTION HARNESS GENERATEBUTTON--(CLIPBOARDPROPERTY,STRING,BOOLEAN,INT,BOOLEAN) and hence changes are not applied properly.
Resolution
This issue is resolved through the following local-change:
1. Do a "Revalidate and Save" of HistoryAndAttachment harness.
2. Regenerate the functions for RULE-UTILITY-FUNCTION HARNESS GENERATEBUTTON--(CLIPBOARDPROPERTY,STRING,BOOLEAN,INT,BOOLEAN)
Published June 12, 2015 - Updated October 8, 2020
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