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Support Article

AES does not update after installing hotfixes



After installing the necessary Autonomic Event Services (AES) hotfixes, AES 7.3 fails to update.

Error Messages

AsyncAppender-ALERT-ASYNCAES ERROR Msg: SOAP service [PegaAES][Events][logAlert] failed:PRRuntimeError

Steps to Reproduce

Monitor a Pega Platform 7.4 system with an on-premise hosted AES 7.3 server.

Root Cause

Agents for Predictive Diagnostic Cloud (PDC) appenders are only supported when connected to Pega-hosted PDC and not to an on-premise AES environment.


Perform the following local-change:

In the AESRemote, disable the agents except for the following:
  • Initialize health information
  • Push DB Indexes Information
  • Push Guardrail Information
  • Push Daily Log Usage Data Information

Published August 15, 2019 - Updated December 2, 2021

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