Support Article
AES does not update after installing hotfixes
SA-81315
Summary
After installing the necessary Autonomic Event Services (AES) hotfixes, AES 7.3 fails to update.
Error Messages
AsyncAppender-ALERT-ASYNCAES ERROR Msg: SOAP service [PegaAES][Events][logAlert] failed:PRRuntimeError
Steps to Reproduce
Monitor a Pega Platform 7.4 system with an on-premise hosted AES 7.3 server.
Root Cause
Agents for Predictive Diagnostic Cloud (PDC) appenders are only supported when connected to Pega-hosted PDC and not to an on-premise AES environment.
Resolution
Perform the following local-change:
In the AESRemote, disable the agents except for the following:
- Initialize health information
- Push DB Indexes Information
- Push Guardrail Information
- Push Daily Log Usage Data Information
Published August 15, 2019 - Updated December 2, 2021
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.